Terms of Service

Effective Date: January 1, 2025

Welcome to Retreatis (retreatis.club). Our Business ID is 376884121. We are located at 111 Wellington Street Ottawa, ON K1A 0A9 Canada. For inquiries, contact us at +14165182106.

1. Services

Retreat community services include guided group retreats, workshops, and personal coaching sessions. Each service is described on our site. Clients book by selecting dates and options provided.

2. Information Products

We offer digital resources such as e-books, workbooks, and online courses designed to support personal growth and community engagement. Access is granted upon purchase.

3. Merchandise

Branded apparel and physical goods are available for purchase. Items are shipped from our fulfillment center and tracking information is provided.

4. Refund Policy

4.1 Services

Full refunds are processed for cancellations received at least 14 days before the retreat start date. Clients may request a session transfer instead of a refund by notifying us at least 7 days prior. Custom private retreats are not eligible for refunds due to non-recoverable planning costs; however clients may transfer their booking to another date if notice is given at least 30 days in advance.

4.2 Information Products

Refunds may be issued within 30 days of purchase provided the materials have not been fully accessed. To qualify, clients must submit a request outlining the reason for refund.

4.3 Merchandise

Merchandise may be refunded within 14 days of delivery if items are unused and in original condition. Customers must ship items back at their own expense and notify us via the contact form. Once received, a refund will be issued.

Refunds are processed to the original method of purchase within 7 business days of approval.

5. Changes to Terms

Retreatis reserves the right to modify these terms at any time. Clients will be notified of significant changes via email or posting on our site.

6. Contact Information

If you have questions about these terms, please reach out through our contact form or call +14165182106.